Caroline Nguyen

My career began in fraud technology, where I learned how to work through complex problems and build solutions that protect people and systems. That foundation led me into financial markets operations, where I deepened my skills in collaboration, governance, and strategic thinking. 

As I grew, so did my interest in the human side of work. I founded an employee resource group to support inclusion, took on cross-functional leadership projects, and stepped into public speaking and mentorship through Toastmasters. These experiences helped me build not only stronger teams, but a stronger voice. 

Today, I serve as an IT Director and Asset Manager, supporting critical platforms that ensure compliance, resilience, and data integrity, all within a context of modern, cloud-native architecture. 

What drives me most is helping people move forward through empowerment. For me, leadership is about creating space for others to grow while continuing to grow myself.

Certified in SAFe Scrum Master, Lean Six Sigma, Toastmasters Leadership and Motivation, Pega Robotics, and AWS Cloud Practitioner.  

Recipient of National Bank of Canada Inclusion and Diversity Award, Toastmasters Distinguished Club President Award,  2023 LinkedIn Community Top Voice, and RBC Royal Performance Awards in Fraud Robotics.